Cancellation and Refund Policy
Cancellation and refund terms for Daire Takip subscriptions. This document is an annex to the Distance Sales Agreement.
14-day unconditional refund
If you request it within fourteen (14) days of payment, the full amount is refunded without asking for a reason. Having used the service during that period does not remove your refund right.
How to request a refund
Write to dairetakip@gmail.com from your account e-mail address quoting your order reference code. Your request is recorded the same business day and confirmed to you in writing.
Refund method and timing
The refund is made within fourteen (14) days of the request, by the same method used for payment: to the originating account for bank transfers, or to the same card for card payments. Bank posting times are not included. The refunded amount is the lira amount fixed on the order; exchange-rate differences are not applied.
After 14 days
After the fourteen-day period there is no refund for the current term. You may cancel the subscription; the service stays open until the end of the paid term and the account then returns to the free plan.
Cancelling a subscription
You may cancel at any time by writing to us. Because subscriptions do not renew automatically, no further charge arises at the end of the term even if you do not cancel.
Plan upgrades
An upgrade takes effect as soon as it is approved. The same 14-day unconditional refund right applies to the amount paid for the upgrade.
Your data
On refund or cancellation your data is not deleted; the account returns to the free plan and you can export your data. To have data deleted, use the route described in the KVKK Disclosure Statement.
Service interruption
If an interruption attributable to the seller is not resolved within a reasonable time, a pro-rata refund is made for the affected period upon request.